FAQ

Frequently asked questions

Everything parents usually ask us about our tasteless powders, orders and subscriptions.

Our products

8 questions
Which supplement is right for my child?

Each powder covers a different need. Iron supports healthy blood and energy, the Multivitamin helps fill everyday nutrition gaps, B Complex supports energy and focus, and Magnesium supports calm and restful sleep. The Combo pack includes all four. If you're not sure, ask your child's pediatrician which fits best.

Are they really tasteless?

Yes! Focus group testing has found that our powders do not affect taste, odor or texture when used at the recommended dosage in 4 oz. or more of water, juice, smoothies or soft foods like applesauce.

What ages are they for?

Our formulas are designed for toddlers and children ages 1 and up. Our Magnesium is recommended for ages 2 and up. Not intended for infants under 12 months.

Are they vegan?

Yes. All of our powders are free of animal products and animal derivatives.

Will the iron cause constipation or stomach upset?

Our iron comes in the form of ferric glycinate, which is gentle on the stomach and generally does not cause constipation or stomach upset.

Can adults take them too?

Yes. Adults can take them too, and the dosage can be increased as needed.

Are the containers BPA free?

Yes!

Where are they made?

In the United States, at our NSF-certified partner facility.

How to use

3 questions
How do I give it to my child?

Mix one (1) level scoop daily into a drink or soft food. Each bottle has its own suggested serving on the label. We recommend consulting your child's physician before starting any new supplement.

What can I mix it into?

Anything your child already loves: 4 oz. or more of water, juice, milk or smoothies, or soft foods like applesauce, yogurt or oatmeal.

Can my child take more than one?

Many families use more than one, which is why we made the Combo pack. Please check with your child's pediatrician before combining supplements.

Orders & shipping

5 questions
How fast will my order ship?

All orders ship within two business days. Orders placed on Fridays usually ship the following Monday.

Is shipping free?

Yes, every US order ships free via USPS First-Class Mail and usually arrives in 3-5 business days.

Do you ship internationally?

Yes, we ship to 22 countries. International orders have a flat $15 shipping fee and usually arrive in 10-15 business days. Customs fees or taxes may apply. See our Shipping page for the full list of countries.

Will I get tracking?

Yes. You'll receive tracking information by email as soon as your order ships.

What if my order is lost?

Orders lost in transit or not delivered due to our error will be re-shipped at no additional charge. Just contact us with your order number.

Subscriptions

2 questions
How does Subscribe & save work?

Choose Subscribe on any product and it will be delivered automatically, with savings on every order.

Can I skip, change or cancel my subscription?

Yes, anytime. Log in to your account to skip a delivery, change your products or cancel your subscription.

Returns & guarantee

3 questions
What if my child doesn't like it?

If for any reason you or your child don't absolutely love it, let us know within 60 days of placing your order and we will refund your entire purchase price, no questions asked.

Do I need to send the bottles back?

No. We won't even ask for the bottles back!

How do I ask for a refund?

Contact us with your order number and we'll take care of it.

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Still have a question?

Our team is happy to help, usually within one business day.

Contact us